Terms of Service

_Last updated: version 2026-09. These Terms are a template and must be reviewed by a lawyer before use._

1. Who we are

NovuHub ("the Service") is operated by [Your company legal name] ("we", "us"). You can reach us at [privacy contact email].

2. Your account

• You are responsible for your account and for keeping your password secure.
• You must provide accurate information and are responsible for activity under your account.
• An administrator of your workspace controls who may join and what each member can access.

3. Acceptable use

• Do not use the Service unlawfully, to infringe others' rights, or to store or transmit malware.
• Do not attempt to break, overload, or gain unauthorised access to the Service or other customers' data.

4. Your content

• You retain ownership of the data and content you put into the Service ("Customer Data").
• You grant us the limited rights needed to host and operate the Service for you.
• You are responsible for having the right to store the Customer Data you upload.

5. Plans, billing and trials

• Paid plans are billed per the pricing shown at sign-up, per active member per billing period.
• Payment is processed by our payment provider (a merchant of record); we do not store card details.
• Trials convert to paid unless cancelled before the trial ends. Fees are non-refundable except where required by law.

6. Availability and support

• We aim to keep the Service available but do not guarantee uninterrupted operation.
• Support is provided as described in your plan.

7. Termination

• You may stop using the Service and close your account at any time.
• We may suspend or terminate access for breach of these Terms or non-payment.
• On termination you may request an export of your Customer Data for a limited period, after which it may be deleted.

8. Liability

• To the maximum extent permitted by law, the Service is provided "as is" and our liability is limited as set out in this section. _(Your lawyer should complete the limitation/exclusion language for your jurisdiction.)_

9. Changes

We may update these Terms; we will post the new version and its date, and where required will ask you to accept it.

10. Governing law

These Terms are governed by the laws applicable to [Your company legal name] in EU (Germany). _(Confirm with your lawyer.)_

Contact: [privacy contact email]